Why You Should Terminate Your QuickBooks Payroll Service

As a business owner, managing your company's finances is crucial to its success. One of the most critical aspects of this is ensuring that your employees are paid on time and accurately. However, if you're using QuickBooks Payroll, you may be facing more problems than you bargained for. In this article, we'll explore why terminating your QuickBooks Payroll service might be the best decision for your business.

Firstly, let's take a look at what other users have to say about QuickBooks Payroll. On TrustRadius, the software scores a dismal 6.0 out of 10, which is significantly lower than the industry standard. The majority of users complain about slow and unhelpful phone support, which can be a major frustration when you're trying to resolve an issue that's preventing you from paying your employees on time.

Intuit, the parent company of QuickBooks, has a respectable A- rating with the Better Business Bureau (BBB), but this doesn't necessarily translate to excellent customer service. In fact, customers have logged over 2,900 complaints with the BBB alone. This is a staggering number that highlights the potential issues you may face when dealing with QuickBooks Payroll.

Another significant drawback of QuickBooks Payroll is its limited HR capabilities. While it does offer basic payroll tasks, such as health insurance management and 401(k) plans, it falls short in terms of comprehensive HR solutions. Competitors like ADP, Paychex, and UZIO offer more robust packages that include a range of HR services.

Furthermore, QuickBooks Payroll outsources its health insurance options to a third-party broker, which means you'll pay additional fees for integration. This can be a significant expense, especially for small businesses with limited budgets. In contrast, Gusto offers in-house insurance brokers and charges no additional fees for integration.

Gusto also provides more varied perks, such as health savings accounts and life insurance options, making it a more attractive option for businesses that prioritize employee benefits. If you're looking for a payroll service that can handle your HR needs comprehensively, QuickBooks Payroll might not be the best fit.

In conclusion, terminating your QuickBooks Payroll service may be the best decision for your business if you're experiencing issues with customer support, limited HR capabilities, and additional fees. Consider exploring alternative options like Gusto, which offers a more comprehensive range of services at a competitive price point. By switching to a better-suited payroll service, you can ensure that your employees are paid accurately and on time, while also providing them with the benefits they deserve.

Terminate quickbooks payroll service